FAQ

I don’t know much about technology, can I take zoom lesson?

We will have free Zoom operation training classes and customer service to help you learn, and there are also WhatsApp groups where students can share problems and communicate with each other.

If I am not satisfied with the course, can I request a refund?

If students are not satisfied with the course, they can send a written complaint via email to [email protected], and we will follow up and deal with it seriously.

If I cannot attend class due to accident or illness, can I make up the class?

If a student fails to attend the class, he will be deemed to have given up the class automatically. If you are not allowed to attend classes due to your physical condition, you will need to show a valid registered doctor's certificate. Classes that you cannot attend will be replaced in the future.

I would like to have one-to-one courses, is there such a mode of teaching?

Yes, we can provide one-to-one courses, tailor-made course content for you, please call the customer service hotline for inquiries.

In the event of inclement weather, what is the course schedule?

The course arrangement under bad weather condition is as follows:

When the observatory Number 3 typhoon signal is signaled, or a yellow or red rainstorm warning signal is issued, all classes will be held as usual.

If Typhoon Signal No. 8 or above is hoisted at the Observatory, classes that have started will be terminated immediately.
If the Observatory issues a black rainstorm warning signal, classes that have started will continue as usual, and classes that have not started will be cancelled.

We will have free Zoom operation training classes and customer service to help you learn, and there are also WhatsApp groups where students can share problems and communicate with each other.

If students are not satisfied with the course, they can send a written complaint via email to [email protected], and we will follow up and deal with it seriously.

If a student fails to attend the class, he will be deemed to have given up the class automatically. If you are not allowed to attend classes due to your physical condition, you will need to show a valid registered doctor's certificate. Classes that you cannot attend will be replaced in the future.

Yes, we can provide one-to-one courses, tailor-made course content for you, please call the customer service hotline for inquiries.

The course arrangement under bad weather condition is as follows:

When the observatory Number 3 typhoon signal is signaled, or a yellow or red rainstorm warning signal is issued, all classes will be held as usual.

When the observatory Number 8 or higher typhoon is signaled or higher, classes that have started will be terminated immediately.

If the Observatory issues a black rainstorm warning signal, classes that have started will continue as usual, and classes that have not started will be cancelled.